| Do I need to separate my wash and fold laundry? There is no need to separate your colors and whites. We will do that for you. You should, however, be sure that your socks are not balled up, and that there aren't clothes inside of clothes, such as two shirts that you took off together, or shorts and sweats that came off together. These oversights will prevent your clothes from getting their cleanest and may result in color runs. We also suggest that women use garment bags for their bras and underwear to prevent damage and potential loss from the laundry machines (due to some of these garments being so small).
What about delicate items like sweaters? If you would like something special done with your clothes, we will be more than happy to comply if possible. We will air dry, low heat dry, wash in delicate cycle, and wash separately. Simply put a note in your laundry bag with specific instructions, or tell us when you sign up online. If you can isolate the specific garments you want special care for, that helps make sure we get the right ones. We also offer dry cleaning at competitive rates. Note that if an item has "dry clean only" on the label, or if our highly trained washing staff feel the item will be damaged by ordinary laundering, we will pull the item out to be dry cleaned.
Will my laundry shrink? If you are worried about something shrinking and don't want it to go in the dryer, no problem. Just put a note with a description of the article and request that it be air-dried. There may still be some shrinking, however, with certain fabrics and especially with newer clothes.
How can I be sure that nothing is missing? We weigh the clothes when we receive them and we weigh them when they are completed, so we always know when there is a problem in the system. We also wash and dry all of our customers' stuff individually (never mixing customers' laundry) to further insure against any laundry mix-ups, and to maintain the highest standard in service. If you think something is missing, you can tell us and we will immediately investigate. However, all claims of missing clothes must be made within three days of laundry delivery or we will not be liable. |
